Knowledgebase

Support Desk

We have a dedicated in-house support team ready to help with all your enquiries on any of our products.

  •          Application & Services - All products in our RemitONE suite.
  •          Accounts & Billing - Get help with your accounts, subscriptions and payments.

Our technical support team are readily available to help with all your Money Transfer Engine (MTE) related issues and enquiries. They can be reached via the following contact:

Online Helpdesk: https://support.remitone.com/

Telephone: +44 (0)20 8099 5795

Telephone support is provided to customers on Professional & Enterprise Editions only, please consult your agreement if you are unsure if you qualify for telephone support.

 

 

This article (attachment) explains in depth how our billing function operates and to give examples of how transaction and support incident costs are calculated, our customisation (bespoke development) payment and delivery process and how we allocate your payments made to us. The final sections cover how and when we send out reminders, suspension of service (due to non-payment), late payment fees, disputed items and VAT charges.

Please read this article carefully. If you have any questions regarding this article or your business circumstances please feel free to contact billing@remitone.com

Dear RemitONE customer, let us know how we can help support you with your platform! Best wishes, Reza.

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