Knowledgebase
How to get help from RemitONE

Support Desk

We have a dedicated in-house support team ready to help with all your enquiries on any of our products.

  •          Application & Services - All products in our RemitONE suite.
  •          Accounts & Billing - Get help with your accounts, subscriptions and payments.

Our technical support team are readily available to help with all your Money Transfer Engine (MTE) related issues and enquiries. They can be reached via the following contact:

Online Helpdesk: https://support.remitone.com/

Telephone: +44 (0)20 8099 5795

Telephone support is provided to customers on Professional & Enterprise Editions only, please consult your agreement if you are unsure if you qualify for telephone support.

 

 

Your Billing Explained
This article (attachment) explains in depth how our billing function operates and to give examples of how transaction and support incident costs are calculated, our customisation (bespoke development) payment and delivery process and how we allocate your payments made to us. The final sections cover how and when we send out reminders, suspension of service (due to non-payment), late payment fees, disputed items and VAT charges.

Please read this article carefully. If you have any questions regarding this article or your business circumstances please feel free to contact billing@remitone.com
Configuration UI settings

To make any fields display or required based on your own needs please follow the information below.

Go to the ARM > Settings > System Configuration Settings > Configuration Classification : UI > Expand "Field Settings"

Just a little recap about the configuration UI settings -

1- the whole system looks at  This includes the ARM, ORM and RWS.

2- The ORM and RWS then look at for any overrides. If you change anything in point 1 and it doesn't reflect on the apps/ORM then you will need to change it here as well.

3- For any country overrides you will need to add them to . "Country Name-Destination" for the ARM , "ORM-Country Name-Destination" for the the ORM/apps. "Country Name" for the source country. "Country Name" will be the exact spelling you use for said country in the Destination/Source country list.

Eg

Please see the information below about the fields:

a- If a field starts with "remitter.registered" then this is for the remitter profile with registration type "Registered". For Edit and Create remitter page.

b- If a field starts with "remitter.basicregistered" then this is for the remitter profile with registration type "Basic registered". For Edit and Create remitter page.

c- If a field starts with "benef" then this is for the beneficiary profile (create and edit page).

d- If a field starts with "trans_new" then it is for the transaction creation page.

e- If a field starts with "trans_payout" then it is for the transaction payout screen (when the bank pays out the transaction).

If there are any further questions please do not hesitate to get in touch.

How can we help you?

Dear RemitONE customer, let us know how we can help support you with your platform! Best wishes, Reza.

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